[ G.R. No. 257075. August 05, 2025 ] EN BANC
[ G.R. No. 257075. August 05, 2025 ]
INNOLAB INDUSTRIES, INC., PETITIONER, VS. UNITED LABORATORIES, INC.,* RESPONDENT. D E C I S I O N
KHO, JR., J.:
Before the Court is a Petition for Review on Certiorari[1] under Rule 45 of the Rules of Court filed by petitioner Innolab Industries, Inc. (Innolab), which assails the Decision[2] dated December 4, 2020 and the Resolution[3] dated June 23, 2021 of the Court of Appeals (CA) in CA-G.R. SP No. 164332. The CA affirmed the Decision[4] dated December 20, 2019 of the Office of the Director General (ODG) of the Intellectual Property Office of the Philippines (IPOPHL), which in turn, upheld the Decision[5] dated April 19, 2017 of the IPOPHL’s Bureau of Legal Affairs (BLA). The BLA sustained the opposition filed by respondent United Laboratories, Inc. (Unilab) and denied Innolab’s application for the registration of the trademark “INNOLAB.”
The Facts
On July 29, 2015, Innolab filed Trademark Application No. 4-2015008549 with IPOPHL for the registration of the trademark “INNOLAB,” covering the following goods under the Nice Classification (NCL): (a) NCL Class 3 – soaps, perfumery, oils, cosmetics and cosmetic preparations, personal care, skin care and hair products; and (b) NCL Class 5 – pharmaceutical and sanitary preparations, food supplements, cosmetics and household hazardous substance products.[6] The trademark appeared as follows:[7]
(Image supposed to be here)
Subsequently, the IPOPHL issued a notice of allowance in favor of the trademark, which was published in the Electronic Gazette. Thereafter, Unilab filed a Verified Notice of Opposition[8] to the trademark application. Unilab claimed that the use of petitioner’s mark will cause damage to its existing registered marks by their confusing similarity. Unilab attached the following registered marks, which covers Unilab’s goods also under NCL Class 5:[9]
(Image supposed to be here)
To prove that it would be damaged by “INNOLAB’s” registration, Unilab presented the following pieces of evidence:Certification from the Philippine Patent Office on the registration of the mark “UNILAB” on May 25, 1983;[10] Certificates of renewal of registration, including, relevantly, for NCL Classes 03, 05, 30, and 32.[11] Affidavits and Declarations from Unilab as to the use of the registered mark “UNILAB;"[12] and Scanned images of some of Unilab’s products, which bear the “UNILAB and LOGO” mark.[13]The IPOPHL then sent Innolab a Notice to Answer.[14] Innolab, however, failed to file an answer to Unilab’s opposition. Nonetheless, the Notice was recorded with the IPOPHL as being received by Innolab. In an Order dated February 28, 2017, the BLA declared Innolab in default.[15] Innolab claimed that the Notice to Answer was never “recorded, logged, and/or transmitted to [Innolab’s] appropriate officers for their immediate action as in the case of previous Notices to Answer in other Oppositions filed by [Unilab]."[16] Upon receipt of the Order, Innolab coordinated with its counsel.[17]
The BLA Ruling
In a Decision[18] dated April 19, 2017, the BLA sustained Unilab’s opposition. Accordingly, it denied Innolab’s trademark application and ordered the return of the filewrapper of the application to the Bureau of Trademarks for action. Innolab then filed its Appeal Memorandum[19] with the BLA. In an Order[20] dated June 13, 2017, the director of the BLA denied the appeal, citing IPO Memorandum Circular No. 16-007,[21] which states that an appeal shall be immediately denied if it is “filed out of time and/or is not accompanied by the payment of the applicable fee."[22] The director found that the appeal was not accompanied by the filing fee. Consequently, Innolab filed its Appeal Memorandum[23] with the ODG on July 3, 2017, praying that the case be heard on the merits and explaining that the failure to pay the appeal fee was due to its counsel’s failure to verify if the fee had indeed been paid, caused by the “sheer number and volume of intellectual property cases and transactions handled by the [their] counsel and through mere inadvertence[.]"[24]
The ODG Ruling
In a Decision[25] dated December 20, 2019, the ODG affirmed the BLA and dismissed the appeal outright. Taking into consideration Innolab’s proffered reason for the procedural lapse, the director general ruled that the liberal interpretation and application of the rules may be allowed only in case of demonstrable merit and under justifiable causes and circumstances.[26] In this case, the counsel’s negligence was held to be inexcusable. Consequently, it did not rule on the substantive aspect of the appeal. Aggrieved, Innolab filed a Petition for Review[27] under Rule 43 of the Rules of Court before the CA, arguing that the IPOPHL erred in dismissing the appeal outright.
The CA Ruling
In a Decision[28] dated December 4, 2020, the CA denied the petition for review. The appellate court ruled that the right to appeal is neither a natural right nor part of due process but merely a statutory privilege. Thus, when Innolab failed to pay the appeal fee as required by the rules of the IPOPHL, the BLA ruling became final and executory. The failure of the counsel to ensure that the appeal fee was paid in this case bound its client.[29] At any rate, the CA held that even if the rules were relaxed, the petition must still be denied. Mainly upholding the BLA ruling, it found that there is confusing similarity between Innolab’s mark, “INNOLAB,” and Unilab’s trademark, “UNILAB,” due to the following: (1) the marks sound the same; (2) the second letter, “N,” as well as the last three letters “LAB” are identical in both marks; (3) both marks have three syllables; and (4) both marks are pronounced with the same intonation. Thus, following Section 123.1(d) of Republic Act No. 8293,[30] or the Intellectual Property Code of the Philippines (IPC), the CA held that the mark may not be registered.[31] Innolab sought reconsideration, which the CA denied in a Resolution[32] dated June 23, 2021. Hence this Petition.
The Issue Before the Court
The Court resolves whether the CA erred in affirming the denial of petitioner’s appeal and the rejection of its application for trademark registration. Petitioner argues that the IPOPHL erred in strictly applying its rules of procedure and that its mark is not confusingly similar to respondent’s mark. Further, it claims that its mark will not ride on the goodwill of respondent’s mark. In its Comment,[33] respondent points out that the arguments raised in the Petition merely repeated the arguments raised before the IPOPHL and the CA. Thus, the petition is pro forma in nature. It also echoes the CA in finding that, at any rate, the marks are indeed confusingly similar due to the phonetic and visual similarities between them.
The Court’s Ruling
The Petition is granted. The Court finds that the CA erred in affirming the IPOPHL’s denial of the application to register petitioner’s trademark.
I
The general rule in proceedings before administrative agencies is liberality.[34] As tools for the administration and attainment of justice, rules of procedure must not be strictly and rigidly applied when doing so would frustrate the ends of justice and lead to the deprivation of substantive rights.[35] In Birkenstock Orthopaedie GmbH and Co. KG v. Philippine Shoe Expo Marketing Corp.,[36] the Court emphasized the liberal application of rules in these proceedings, noting that quasi-judicial and administrative bodies such as the IPOPHL are not bound by technical rules of procedure. This liberality is subject only to limitations imposed by the requirements of due process.[37] The Court emphasized in Besaga v. Spouses Acosta[38] that unlike in proceedings where the Rules of Court are applied, liberal construction of administrative rules of procedure is generally allowed. Strict application of these rules is called for only when the gravity of the violation is such that due process is breached. Here, petitioner filed its Appeal from the BLA ruling but failed to pay the filing fee as required by Rule 9, Section 2(a) of IPO Memorandum Circular No. 16-007. True, the lodging of an Appeal that is unaccompanied by the payment of the filing fee is a ground to dismiss the appeal outright. However, considering that nonpayment of the appeal fee did not breach the due process rights of any party to the case, the ODG erred in dismissing the appeal outright. In doing so, the ODG rigidly applied administrative rules of procedure and sacrificed the purpose of these rules in the first place, which is to “assist the parties in obtaining a just, speedy, and inexpensive determination of their respective claims and defenses."[39] By dismissing the Appeal outright, the IPOPHL denied the parties the genuine opportunity to be heard by a tribunal that possesses the unique and technical expertise to resolve their issues. Consequently, the Court finds that the IPOPHL should have allowed petitioner to rectify its error and belatedly pay the appeal fee and heard the parties on appeal. The nonpayment of the appeal fee at the time of the filing of Appeal should not, in this case, result in the BLA ruling becoming final. Likewise, the CA erred in affirming the IPOPHL’s dismissal of petitioner’s Appeal.
II
Despite affirming the dismissal of petitioner’s appeal on procedural grounds, the CA saw fit to discuss the merit of the application for registration and respondent’s opposition. As stated earlier, the CA affirmed the BLA’s finding that petitioner’s mark is confusingly similar to respondent’s mark, highlighting the aural and visual similarities between the marks “INNOLAB” and “UNILAB,” reproduced here:
Petioner’s Mark
Respondent’s Mark
(Image supposed to be here)
(Image supposed to be here)
The Court agrees that there is a degree of similarity between the marks. However, as the party opposing the registration of a trademark, respondent has the burden to prove that the mark sought to be registered is not only similar to its own existing mark, but also that the similarity between the marks is to such as an extent as to likely confuse the ordinary purchaser. Respondent failed to discharge this burden. It is important to emphasize, however, that similarity between marks and the likelihood of such similarity to confuse, are questions of fact.[40] They entail the appreciation and calibration of evidence of similarity or colorable imitation. Indeed, the Court’s own 2020 Revised Rules of Procedure for Intellectual Property Rights Cases[41] identifies several factors for trial courts handling these cases to determine whether a mark is likely to deceive or cause confusion by its similarity to another mark.[42] As such, ordinarily, these questions lie beyond the Court’s review. Instead, they are resolved by the tribunals below, to whom evidence is presented. In turn, only questions of law must be brought before the Court concerning these tribunals’ decisions. Stated otherwise, because the Court is not a trier of facts and does not receive evidence, it is generally not empowered to answer whether a mark is likely too confusingly similar to another mark. In CMTC International Marketing Corporation v. Bhagis International Trading Corporation,[43] the Court remanded an improperly dismissed appeal from a ruling in an unfair competition case. It recognized that certain issues raised, such as whether certain trademarks are similar to or different from each other, require the examination of “factual and legal issues that still need to be threshed out,” which the Court may not do since it is not a trier of facts.[44] However, in several cases, the Court allowed questions of fact, given the presence of certain exceptions. For instance, in Lim v. See[45] and E.Y. Industrial Sales, Inc. v. Shen Dar Electricity and Machinery Co., Ltd.,[46] the Court held that it is empowered to make its own factual findings because of the conflicting findings made by the CA and the administrative tribunal. In Philip Morris, Inc. v. Fortune Tobacco Corporation,[47] the Court invoked the rule that the factual findings of the appellate court are to be respected unless they are “mistaken, absurd, speculative, conflicting, tainted with grave abuse of discretion, or contrary to the findings culled by the court of origin."[48] Finally, in Mighty Corporation v. E. & J. Gallo Winery,[49] the Court held that the issues concerning the similarity of goods, identity, relation, channels of trade, and acts of trademark infringement were intertwined with questions of law. Ruling that it may resolve questions of fact, the Court identified the following exceptional circumstances that warranted factual review:
(1) the conclusion is grounded entirely on speculation, surmises, and conjectures; (2) the inference of the Court of Appeals from its findings of fact is manifestly mistaken, absurd and impossible; (3) there is grave abuse of discretion; (4) the judgment is based on a misapprehension of facts; (5) the appellate court, in making its findings, went beyond the issues of the case, and the same are contrary to the admissions of both the appellant and the appellee; (6) the findings are without citation of specific evidence on which they are based; (7) the facts set forth in the petition as well as in the petitioner’s main and reply briefs are not disputed by the respondents; and (8) the findings of fact of the Court of Appeals are premised on the absence of evidence and are contradicted [by the evidence] on record.[50]
The Court finds that both the CA and the IPOPHL tailed to cite specific evidence for their finding that there is a likelihood of confusion brought on by the similarity of petitioner’s mark to respondent’s mark. This failure is brought on by the fact that respondent, in its opposition to the registration, did not present evidence showing that whatever similarity between the competing marks, if any, is likely to cause confusion.
III
A mark cannot be registered if it nearly resembles a registered mark belonging to a different proprietor as to be likely to deceive or cause confusion.[51] A close reading of this provision yields that it is not enough that the marks nearly resemble each other; instead, the assailed mark must nearly resemble the mark sought to be protected as to likely deceive or cause confusion. Apart from the element of similarity, therefore, there is also the element of likelihood of confusion. Any person who believes they would be damaged by such a mark is allowed by law to file their verified opposition to the registration of the mark, stating the grounds and surrounding facts on which they rely.[52] Being an administrative case, such verified opposition is required by the rules on evidence[53] to be supported by substantial evidence, or the kind of evidence that a reasonable person would consider adequate to support a conclusion.[54] Respondent as oppositor bears this burden of evidence. To be clear, and as stated earlier, apart from proving that the competing marks are similar, it is also incumbent on respondent to present evidence that the similarity between them is likely to cause confusion to the ordinary purchaser. The CA, in affirming the IPOPHL, ruled that respondent discharged that burden. In so ruling, it also affirmed that, using the dominancy test, petitioner’s mark, “INNOLAB,” nearly resembles respondent’s mark, “UNILAB,” to such a degree as to be likely to deceive or cause confusion. The CA held:
In the case of Mighty Corp. v. E & J Gallo Winery, the Supreme Court held that in determining the likelihood of confusion, the Court must consider: [a] the resemblance between the trademarks; [b] the similarity of the goods to which the trademarks are attached; [c] the likely effect on the purchaser; [d] the registrant’s express and implied consent and other fair and equitable considerations. Furthermore, in the case of McDonald’s Corp. v. L.C. Big Mak Burger, Inc., the Supreme Court held that our jurisdiction has relied on the dominancy test rather than the holistic test. The dominancy test considers the dominant features in the competing marks in determining whether they are confusingly similar. Under the dominancy test, courts give greater weight to the similarity of the appearance of the product arising from the dominant features of the registered mark, disregarding minor differences. Courts will consider more the aural and visual impressions created by the marks in the public mind, giving little weight to factors like prices, quality, sales outlets and market segments.[55] (Emphasis in the original)
Echoing the IPOPHL and citing the Court’s ruling in Marvex Commercial Co., Inc. v. Petra Hawpia, Co.,[56] the CA decided the issue of similarity of marks as follows:
Following [Marvex Commercial Co., Inc.], the BLA’s Adjudication Officer correctly held that there is a confusing similarity between petitioner’s mark “INNOLAB” [and] [r]espondent’s trademark “UNILAB” due to the following factors: 1) petitioner’s mark “INNOLAB” appears and sounds almost the same as respondent’s “UNILAB” trademark; 2) the second and last three (3) letters, “N” and “L-A-B” in petitioner’s mark “INNOLAB” and respondent’s “UNILAB” trademark are identical; 3) [b]oth marks are composed of three (3) syllables – IN/NO/LAB and U/NI/LAB; 4) [b]oth marks are pronounced with the same intonation. Given the foregoing aural similarities between petitioner’s mark “INNOLAB” and respondent’s “UNILAB” trademark after applying the test of “idem sonans” there is indeed a likelihood that confusion or deception might exist in the mind of the public. The likelihood of confusion between petitioner’s mark and respondent’s registered trademark having been established, petitioner’s trademark application must perforce be disallowed because it is proscribed by Section 123.1 (d) of the Intellectual Property Code.[57] (Emphasis supplied)
Both tribunals correctly used the dominancy test, as this test is not only preferred over the holistic test but also bears the imprimatur of the Legislature. In Kolin Electronics Co., Inc. v. Kolin Philippines International, Inc.,[58] the Court, reading the provisions of the IPC and the legislative deliberations behind the law, clarified that the use of the holistic test has been abandoned in favor of the dominancy test.[59] The CA and the IPOPHL’s correctness, however, ends there. The Court observes that there is a degree of similarity between the marks “INNOLAB” and “UNILAB.” As both tribunals likewise observed, both marks end with the syllable “-LAB” and have the letter “N” in their first two syllables. The vowels, however, are different, which lead to differences in how the marks are spoken, except for “-LAB.” As pointed out by Senior Associate Justice Marvic M.V.F. Leonen (Senior Associate Justice Leonen)[60] and Associate Justice Amy C. Lazaro-Javier (Associate Justice Lazaro-Javier) during the deliberations of this case, there are, as well, visual and aural differences between the two marks, as evident in the visual appearance of and when the syllables “INNO” and “UNI” are pronounced. Senior Associate Justice Leonen, noting the applicability and similarity of the facts of the present case to the case of Seri Somboonsakdikul v. Orlane,[61] also pointed out that considering Unilab’s presence in the market for almost 60 years, it is also not impossible that some would also be aware of the proper pronunciation of “UNI LAB."[62] It must be stressed that while the dominancy test enables the examining tribunal to identify the dominant features of the competing marks to determine whether they are similar, the likelihood of confusion, that is, whether the marks nearly resemble each other as to be likely to deceive or cause confusion, is another matter. To prove that the similarities are likely to confuse or deceive, simply alleging or pointing out the similarities between the marks is insufficient. Otherwise, resolving this issue would simply revolve around the parties’ and the examining tribunal’s own subjective perceptions on the degree of similarity between the marks, as well as assumptions unsupported by evidence about whether the ordinary purchaser of the goods bearing such marks would likely be confused by those similarities. For this reason, Our jurisdiction already allows tribunals to consider several factors in determining likelihood of confusion. For instance, in the 2020 Revised Rules of Procedure in Intellectual Property Rights Cases, several factors aside from the perceived similarities between the competing marks may be considered in finding a likelihood of confusion, which was called the “multifactor test” in Kolin:[63]
Rule 18
. . . . SEC. 5. Likelihood of confusion in other cases. — In determining whether one trademark is confusingly similar to or is a colorable imitation of another, the court must consider the general impression of the ordinary purchaser, buying under the normally prevalent conditions in trade, and giving the attention such purchasers usually give in buying that class of goods. Visual, aural, connotative comparisons and overall impressions engendered by the marks in controversy as they are encountered in the realities of the marketplace must be taken into account. Where there are both similarities and differences in the marks, these must be weighed against one another to determine which predominates. In determining likelihood of confusion between marks used on non-identical goods or services, several factors may be taken into account, such as, but not limited to: a) the strength of plaintiff’s mark; b) the degree of similarity between the plaintiffs and the defendant’s marks; c) the proximity of the products or services; d) the likelihood that the plaintiff will bridge the gap; e) evidence of actual confusion; f) the defendant’s good faith in adopting the mark; g) the quality of defendant’s product or service; and/or h) the sophistication of the buyers. “Colorable imitation” denotes such a close or ingenious imitation as to be calculated to deceive ordinary persons, or such a resemblance to the original as to deceive an ordinary purchaser giving such attention as a purchaser usually gives, as to cause him or her to purchase the one supposing it to be the other. Absolute certainty of confusion or even actual confusion is not required to accord protection to trademarks already registered with the IPO.
In other jurisdictions, these and other factors are used to determine likelihood of confusion. For instance, the Ninth Circuit of the United States Court of Appeals have laid out the so-called “Sleekcraft factors” in its decision in AMF, Inc. v. Sleekcraft Boats.[64] These factors are:
- Strength of the trademark (fanciful, arbitrary, suggestive, or merely descriptive); 2. Proximity of the goods and services, both in geographic location and use; 3. Similarity of the trademarks when considering sight, sound, and meaning; 4. Evidence of actual confusion; 5. Marketing channels used; 6. Type of goods or services and the degree of care likely to be exercised by the purchaser; 7. Defendant’s intent in selecting the trademark; and 8. Likelihood of expansion of the product lines.
Meanwhile, in the European Union (EU), the appreciation of likelihood of confusion between competing marks “depends on numerous elements, and, in particular, on the recognition of the trade mark on the market, the association which can be made with the used or registered sign, the degree of similarity between the trade mark and the sign and between the goods or services identified."[65] It has also been observed that “the EU Courts have interpreted these provisions as requiring that the likelihood of confusion must be appreciated globally, taking into account all factors relevant to the circumstances of the case."[66] In fact, courts in the European Union require that, before a global assessment of likelihood of confusion is undertaken, the party alleging infringement must first meet the so-called double-identity test, which requires that the “goods or services covered by the trade mark applied for are identical or similar to those for which the earlier trade mark was registered and that the trade mark applied for, or the allegedly infringing sign, and the earlier trade mark are identical or similar."[67] In that jurisdiction, the similarity between the marks must first be determined before the tribunal resolves the issue of likelihood of confusion. The Court makes it clear that the foregoing discussion should not be taken as an outright application of foreign statutory and case law. Instead, it shows that this jurisdiction, similar to other jurisdictions, recognizes that likelihood of confusion is not and cannot be reasonably determined simply by pointing out the similarities between how the marks sound or how they appear. In fact, the law only presumes a likelihood of confusion in case of identical marks.[68] In similar marks, there is no such presumption, which can only mean that an assertion of likelihood of confusion in similar marks must be supported by evidence and is not proven simply by pointing out the similarities. All told, the degree of similarity is but one of several factors that ought to be considered in determining whether the similarities between the marks are likely to confuse. The Court also makes it clear that a finding of similarity is different from, and is not equal to, a finding of similarity that is likely to confuse the ordinary purchaser. In the present case, aside from alleging that the marks “INNOLAB” and “UNILAB” sound confusingly similar, respondent offered no evidence that would support that it is likely that the former would be confused with the latter by an ordinary purchaser. Even its assertion that confusion is likely because both marks pertain to goods classified under the same NCL, which is Class 5, is untenable. In Kolin, the Court held that Our jurisdiction has laid down its own test to determine the relatedness of goods that are represented by competing marks and has abandoned the use of product or service classification as a factor in determining relatedness or nonrelatedness. To rely solely on product classification to determine the relatedness of goods, the Court held, may create problems in jurisprudential precedents on legal relatedness due to the principle of stare decisis.[69] It also appears from the record that respondent’s claim of relatedness in goods is defeated by its own evidence showing that its goods[70] do not bear solely the “UN1LAB” mark. Instead, they also bear the “UNILAB and LOGO” mark, which appears as:
(Image supposed to be here) UNILAB AND LOGO
Indeed, the difference between the “INNOLAB” mark and the “UNILAB and LOGO” mark is even more striking than the difference between the text marks “INNOLAB” and “UNILAB.” If respondent wanted to impress upon the IPOPHL, the CA, and this Court that petitioner’s goods bearing the “INNOLAB” mark might be confused with its own products, then the submission of the packaging here, bearing a strikingly different mark, militates against that claim. Additionally, and as pertinently pointed out by Associate Justice Lazaro-Javier,[71] petitioner also filed its own trademark for its logo. In Trademark Application No. 04-2015-008547[72] filed at the same time as the “INNOLAB” mark, petitioner sought to register the following mark:
(Image supposed to be here)
While the records do not show whether the logo above was successfully registered, the application for its registration at least shows an intent on petitioner’s part to use this logo to identify its products. In this case, the difference between this logo and the “UNILAB and LOGO” mark is also too striking to ignore. As pointed out by Associate Justice Alfredo Benjamin S. Caguioa, the intent to use this mark shows good faith on petitioner’s part in intending to differentiate its own mark from respondent’s.[73] Given the foregoing, the Court finds that respondent failed to present substantial evidence that the similarities between the “INNOLAB” mark and the “UNILAB” mark is of such a degree as to likely cause confusion among consumers. In ruling that a likelihood of confusion exists, the IPOPHL and the CA failed to specify which evidence supports this legal finding because there is none. Thus, their denial of petitioner’s registration for the “INNOLAB” mark must be reversed.
IV
As it underscores the necessity of presenting substantial evidence to prove likelihood of confusion, the Court recognizes through this Decision what it has previously observed about cases involving intellectual property, particularly on the issue of likelihood of confusion: that no rigid set of rules can be deduced because each case must be decided on its merits.[74] Indeed, the Court has held that in trademark cases, “even more than in any other litigation, precedent must be studied in the light of the facts of the particular case."[75] Perhaps owing to the highly fact-specific[76] nature of the issue of likelihood of confusion, in past cases, the Court has had to resort to “unsubstantiated assumptions and generalizations about consumers and their behavior, arbitrary categorizations of goods and services, and even outright derogatory classist stereotypes."[77] This was observed by Senior Associate Justice Leonen in his Separate Concurring Opinion in Kolin and during the deliberations of this case. Thus, in the same Opinion, he declared that “[e]valuations of likelihood of confusion cannot be left to the subjective determination by the Intellectual Property Office or the courts, which may often rely on ad hoc inferences of similarity in class, physical attributes or descriptive properties, purpose, or points of sale of the goods and services."[78] Senior Associate Justice Leonen maintained that there should be evidence-based standards to determine likelihood of confusion. Citing the “multifactor test” for likelihood of confusion as laid down in the 2020 Revised Rules of Procedure in Intellectual Property Rights Cases, he underscored the need for these factors to be proven by evidence, which may be through testimonies of “stringently qualified” witnesses, or market surveys “conducted with the appropriate methodology, proper sampling and scope, and the relevant market conditions."[79] The Court agrees. In particular, in the case of Ginebra San Miguel Corp. v. Director of the Bureau of Trademarks,[80] the Court affirmed both the reliability and admissibility of survey evidence in establishing the likelihood of confusing between two competing marks, subject to several factors that ensure the objectivity of the survey process. In doing so, the Court held that “[t]he empirical results of the consumer surveys provide an objective analysis whether there is a likelihood of confusion between the two products."[81] Finally, as stated earlier, the quantum of evidence in administrative cases is substantial evidence. Just as the party opposing a mark sought to be registered may not solely rely on the similarities between the marks to argue likelihood of confusion, if and when such party invokes the factors in the multifactor test, it must present substantial evidence for the factors it invokes. In the same manner, when the hearing tribunal takes these factors into account, it must be careful to ensure that its conclusions regarding each factor are supported by the evidence on record and avoid making inferences on the presence of these factors where no evidence has been put forth to prove it. ACCORDINGLY, the Petition is GRANTED. The Decision dated December 4, 2020 and the Resolution dated June 23, 2021 of the Court of Appeals in CA-G.R. No. 164332 are REVERSED and SET ASIDE. The Decision dated December 20, 2019 of the Office of the Director General of the Intellectual Property Office of the Philippines and the Decision dated April 19, 2017 of the latter’s Bureau of Legal Affairs are also REVERSED and SET ASIDE. Consequently, the Verified Opposition filed by United Laboratories, Inc. against Innolab Industries, Inc. in Trademark Application No. 4-2015-008549 is DENIED. In case no other verified opposition is pending against the trademark “INNOLAB” in Trademark Application No. 4-2015-008549, the same is hereby REGISTERED. Let the Intellectual Property Office of the Philippines be furnished a copy of this Decision for implementation and appropriate action. SO ORDERED. Gesmundo, C.J., Hernando, Lazaro-Javier, Inting, Gaerlan, Rosario, and J. Lopez, JJ., concur. Leonen, SAJ. and Dimaampao, J., see separate concurring opinion. Caguioa, J., see concurring. Zalameda,** Marquez,*** and Villanueva,***** JJ., on official business. Singh,**** J., on leave.